KEEP THEIR CUSTOMER HANGING FOR WEEKS WITHOUT ANY FEEDBACK

<p>I went into the Town Centre Mitchell's plain branch almost 2 months ago to open an account , the lady I was supposed to speak to named Beverly was not available I was then helped by Mareldia who took all my information and taht she would call me the next day as they were about to close and their system was shut down already. I was supposed to receive a call the following day from Beverley which I did not , I called her . Beverly took some more information from me and said she would get back to me and my wait continued. When Beverly eventually called me back she advised that there was something that came up on my credit profile and that she is waiting for the regional manager to come so she can sort it out .... she assured me that I should not worry as she need the sale and will make sure my account gets approved so I can purchase a television for my mother . She kept saying I will call you back and up until this day has never called me I had to call her back evbery time only for her to say I will call you back dont worry your account will be sorted .It is now almosty Christmas and still no call from Beverley and no TV. Yesterday I called again and got the sdame response dont worry I am going to put it through again , I will call you back and guess what no call back received , why I believed she would I dont know. I called back about 10 minutes ago again she then said someone else is going to explain to and I waited , I eventually hung up and few minutes later Beverley called back Mareldia was apparently supposed to explain something to me , but Marel was busy , I dont know why she even bothered to call me , she then said sorry i will call you back wh en Mareldia is done .... well I am still waiting.....</p> <p> </p> <p>I work for a Retail company called Homechoice and have never ever given this type of service to any of our customers , what is so upsetting to me is not only the fact that not on one occassion did she actually call when she said she would , she assured me the account would be ok and based on her saying so numerous times I bvelieved her and as a result of this i still have no TV , no feedback absolutely nothing at all. She led me to beliee that everything is fine and I have every telephone call I made to the the store recorded . So thanks to the appalling service I now sit without a TV and a very disspointed mother who I assured based on what I was told by Beverley that she would have a new TV for xmas.</p> <p> </p> <p>I am taking this oppurtunity to express my dissatisfaction of the service I received and the false hope given by the individuals mentioned , I am also making my complaint known to all of our staff which is way over 3000 people in our buidling , to make them aware of the type of service Lewis provides to their customers.</p> <p>In addition I am also putting my complaint on , Facebook , Twitter , Instagram and every other social network to make people aware.</p> <p> </p> <p>I hope you know that you ruined Christmas for and elderly lady.</p> <p> </p> <p>Kind Regards ,</p>