I've had it with Lewis Atlantis

Hi there, I'm using this platform to seek some help.

Three months ago I went into our Lewis store (Atlantis branch) to check if I do qualify for a washing machine. So I qualified and had a decent amount of credit, consultant and clerk still clapping hands cause yaayyy money for them. None the less, checking out the washing machines and consultant already wanting me to add to the list, which I thought to myself ok right perfect timing to replace few things too.

Delivery took place later that day, where of stove, bed, 3 essential pack, soundbar and cupboard was delivered. Microwave was out of stock and I was told that I'd get it in the new month. Anyways my fridge wasn't with and I asked about my fridge and washing machine(the most important) and I was told that it will be delivered the next day. Right next day passed almost to the end, had to phone and ask when will the stock arrive. Eventually driver came and came with just the fridge, I asked about my washing machine and he said that nobody spoke about a washing machine and then I asked him to check his delivery note, so there was no washing machine on there. So I went back to check my contract and only then I realized that they never added the most important thing I wanted and I walked in for.

Immediately I phoned to ask why didn't I get my washing machine which was suppose to be the important of all, so I asked them to check and me still thinking maybe they'll know better cause some of the items only have a number but then the response I got was that the clerk is new maybe she forgot to add. On top of that the consultant still making the clerk bad(how unprofessional).

Ok so then I was thinking ok it wil get sorted out. Consultant told me ok I need to wait three months now before I can get my washing machine cause I don't have any credit.

I started feeling unhappy and disappointed and all they could care about was the money they've already scored out of me. I then told the consultant that I want to cancel my deal cause then also almost the second month passed and I haven't received my microwave she still said she's gonna get my microwave from some other branch the same day. The day also passed still no microwave and with no communication as of why. The next day I asked and eventually it came the following week only, when it also arrived it came in a waaay bigger size than what I requested or wanted.

I then started to feel more irritated and unhappy and wanting them to come get their goods cause then the rainy days also started and I have to wash my washing with my bare hands, and lekker money(installment) is being collected every month while I don't have the item I walked into the store for.

My thing was why couldn't they fix their mistake? Why after I went in store telling them that I want to cancel my deal now only they can organize that I do my contract over, why couldn't that have been done earlier??

They refuse to cancel my deal cause they telling me about I had 7days to cancel, why only now after 3months am I unhappy. So I refuse to pay also and that's going to affect my credit score/record. They also asking me what must they do with the used items, so asked them what do you do with used items of customers that don't pay?

Please I need help..