ITC CLEAR

I PAID UP MY ACCOUNT ON THE 14 NOVEMBER 2015 AND I CALLED LEWIS HEAD OFFICE TO CLEAR MY NUMBER ON ITC,THEY TOLD ME THAT I MUST WAIT FOR 31 DAYS THEN IT WILL BE FIXED.THIS MORNING WHEN I CHECK IT WASN'T BEEN FIXED SO WHEN I CALL THE LADY IN THE NAME OF NASREEN IS TELLING ME THAT IS NOT HER PROBLEM THAT MY ACCOUNT IS NOT FIXED. PLEASE HELLO PETER HELP ME TO CLEAR MY ACCOUNT WITH LEWIS. THIS IS AFFECTING MY NAME CAUSE WHEN I START APPLYING FOR THE BOND THEY TELLING ME THAT LEWIS IN ARREARS.I DONT THINK I WILL EVER BUYS FURNITURE AT LEWIS AGAIN.