Insurance Claim and Bad Customer

<p>February 2016 I submitted forms stating that I will be retrenched at the company that I was working for because that could not afford to pay may salary any for, this was a new job, and I was on probation and my contract stipulated that, I could be retrenched with immediate effect during this time, of which I agreed to. I submitted the forms that was required by the person handling my account, her name is Mpho, the documents being my letter of retrenchment and my and ID copy and I was not registered to UIF so I didn’t have those forms and I explained to her, she said no that is fine as long as your salary and date of retrenchment and all details are in order you can submit and we can process it.</p> <p>I made my last payment on the 2 of March 2016 as the 29th February 2016 would the last salary that I would receive.</p> <p>A month passes and I hear nothing from them and I call the branch asking questions as is to why I’m receiving SMS’s saying that I’m behind on my payments, and they said that it takes time but my forms have been submitted and to ignore all the SMS’s, this is the person handling my account telling me this. In April I get a letter from Lewis telling me that they are going to take legal action against me as I have not paid my account. So I call again and Mpho tells me that the letter was sent after my application was submitted, take note this is 2 Months later after I had submitted for my insurance.</p> <p>I called on the 13 May asking why is it they are calling my former colleagues asking them why am I not answering my phone and asking where I am, they must have gotten their numbers when they need people to confirm that I was working at the time I app**** to have an account there, but I found it odd as to why they didn’t just call me direct like they have been all this time.</p> <p>At his point I am very worried about my credit record. I am 24 years and still have long way to go in life.</p> <p>0n 17 May 2016 I get a call from home telling that there is a Lewis representative (Tsepho) demanding money from me asking why I have not paid my account, while in Bloemfontein where I stay looking for employment. My mother was there and said that were I worked was temporary and she does not know of me ever being employed, well of cause she won’t know because I don’t live with her and she know nothing of my financial state and my furniture was not delivered to her house it was delivered to where I say now 6 months later after i made the account and I have the signed delivery for to prove it. I am my own person and my mother has nothing to do with my account of my salary last I checked I’m way over 18 making here not responsible for my actions. I call Mpho asking here why is this man asking and demanding such from my family though you told me not to worry, she explains that No it’s a misunderstanding he got the wrong information and ill speak to him.</p> <p>Now im completely embarrassed because I told my family that I have handled that account don’t worry. An hour later Mpho my account representative calls to tells me that because my mother knows nothing about me ever being employed or being unemployed I she thinks that this is ***** and that I could be arrested for my action and tells me that she has to leave for lunch and the person handling my insurance calm thinks its ***** as well and on their system it says the person who was my sails representative (Tumelo Mahanetsa) Stated that I was temporarily when I made the account, I asked “My question is how can they approve my account if they figured I was a temporary employee?” she then rep**** by saying that I’ll just have to wait for here call and drops the phone in my ear. And each time that I call they tell me my now “Case” is being possessed and the manager is not available and it is in any way out of here hands not to bother with her.</p> <p>I followed the procedure on my end I fail to see what is wrong ??</p> <p>I called the Customer care line and told them my story and each time it takes I get halfway through my story my call gets cut but I managed to shorten it after a few calls and attempts and I get a reference number but I feel that I am going to get the short end of the sick </p> <p>Please Peter help me, what should I do, because now i look like a lair infront of my family and my credit record im sure is being distroyed and i probably going to be acused for *****!!??</p>