Insurance - and repair.

Good day,

Will you please send me a statement for the account: ******* I’m a very unhappy client, Struggle with Lewis Groblersdal.

Tell me why do we take out INSURANCE on my products (Material Damage, Death, Disability) if LEWIS can’t assist me???

Lebo is my assistant – and I spoke directly to her. I have sent her a WhatsApp regarding my matter which is: • The material on my 3seater Bella Lounge Suite has a bad place where it wasn’t stitched well. • I have sent photo’s • Phone several times • WhatsApp – to follow up and every time they say they will come back to me • Gavin, from the area, is also up and arms to assist – but nothing happens

Now, this morning 03/11/2020 I PHONED AGAIN….. and now I have to do an Affidavit – REALLY!! – Why do I pay Insurance???????????????????????????

If I really want to cut the lounge seat or do something stupid I would have… but instead when I see the little opening, I phoned and tell Lebo directly. (She said to me she can't help me during COVID) So I wait. Now level 1 still no HELP.

Paid every month even when no one assists – But HelloPeter and my attorney must take it over now.

You can even come and take the lounge – I’m done struggling. JUST know – you will refund me on the lounge and also the R219.16 that is the so-called Insurance from the date account is opened 2018/12/01 till 30/11/2020.

IF NOTHING HAPPENS AFTER THIS EMAIL – I will take the 3pc Lounge set back to the store, walk-in, and take something else.

Kind regards Retha Oosthuizen