inferior stock refused refund

In august 2014 I purchased a 3pce lounge suit from the start of this cash sale it was only trouble! . 2 months ago they came to fetch the 1 seater to be fixed bcoz a nail broke through seating and then I reported that my 2seater armrest broke no respond. We had to make calls after calls and later my fiance went to se the branch manager mrs Visser. She was rude