Incorrect payment updating on Experien ITC

The Manger in charge of updating payment profiles on Experien ITC should be fired she clearly is not doing her job after numerous conversations with her she requesting proof of payment which my bank statements has failed to update that I paid my account in June July August September October November December and my recent report shows that I missed a payment in January 2026 too. I am so tired of her she is rude does not listen to customers she wants tell the customer about the customers credit report which she has no clue as the inconvenience it us been to have an acooint which gets paid every month via debit order to listed on the credit bureau as missed payments. I will now proceed to the ombudsman for further assistance. Useless she is and disrespectful.