Incorrect Listing on the Credit bureaus

Dear Lewis,

I hope this message finds you well. I am writing to express my deep dissatisfaction with the recent actions taken by your company, specifically regarding the reporting of missed payments on my two accounts to credit bureaus. My accounts were set up for automatic debits on the 27th of each month, and I have been consistent in ensuring sufficient funds are available in my account to cover these payments. However, I have recently discovered that Lewis has erroneously reported missed payments on both accounts.

To provide clarity on the situation:

1. Only one of my accounts was successfully debited by Lewis, even though funds were readily available for both accounts. This discrepancy in collection is deeply concerning.

2. Lewis inaccurately reported to credit bureaus that both accounts were not paid. This false reporting has already had a negative impact on my credit score.

I would like to emphasize that the failure to collect payments on one of my accounts and the subsequent incorrect reporting to credit bureaus is in no way my fault. I have consistently maintained sufficient funds in my account to cover these payments, and the error lies squarely with Lewis.

I kindly request that Lewis take immediate action to rectify this situation by:

1. Correcting the inaccurate information reported to credit bureaus and updating my credit report to accurately reflect my payment history dating back from November 2021- November 2022 when your agent set up an incorrect installment amount. and the recent month of August when you failed to collect on one account. 2. Providing a written acknowledgment and assurance that such reporting errors will not occur in the future.

3. Investigating the root cause of the failure to collect payments on one of my accounts and taking necessary steps to prevent a recurrence.

I believe that swift and appropriate action is essential to safeguard my financial reputation and rectify the damage caused by Lewis's inaccurate reporting.

I look forward to your prompt response and resolution of this matter. If this issue is not addressed satisfactorily, I may be forced to escalate my complaint through other channels.

Sincerely,

Lizwe