1 reviews | Active since Sept 2016
*********** staff and manager
<p>I have an account with Lewis stores Chris Hani Crossings Vosloorus, I bought furniture in 2016 & it is insured.March 2017 my furniture was ****** submitted the affidavit to the store , 10 April I received an sms asvising that my Lewis account has been settled went to the store was told they are out of stock it wil be available end of April.I paid May contacted the store was told that the insurance only sent release forms for the sound system not for the tv and fridge I called the insurance and the forms were sent to Lewis stores and was told they out of stockKeep calling the store manager Sylvia Ngele and told me they will be delivered Thursday the 11th nothing came my lawyer called Sylvia on the 12th she now said I should call them so that they can tell me what brands do they have.I called at 14:47 was told Sylvia was in the stock room must call after 15 mnts I calld aftr 35 mnt was told she went out & would be called back ..I never received the call it is so frustrating to be calling this people because they have different stories and excuses everyday no one from the store is calling me its been 2 months now I have not received my furniture yet I keep paying very angry </p>
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 569778
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 569778
I got a phone call from Lewis stores they are going to deliver today .thank you
I got a phone call from Lewis stores they are going to deliver today .thank you
A wonderful service from the Lewis Head office my complaint was resolved my furniture was delivered as promised yesterday I received everything...I spoke to a consultant who was very friendly and professional who followed up after the delivery thank you so much we need people like you who know how to resolve queries ...happy customer
A wonderful service from the Lewis Head office my complaint was resolved my furniture was delivered as promised yesterday I received everything...I spoke to a consultant who was very friendly and professional who followed up after the delivery thank you so much we need people like you who know how to resolve queries ...happy customer
Please be advised that the matter has been resolved amicably.
Please be advised that the matter has been resolved amicably.
