GW
Gerswine W

1 reviews | Active since May 2015

26 May 2015, 09:55

*********** AND DISHONEST

I bought a \brand new"Kelvinator 6 burner gas stove cash at the store in March 2015. I had it installed by a professional a few weeks later only to find out afterwards that the stove does not work at all. I immediately called the store and informed them of this. It took them more than a week to pick up the stove and deliver a new one. This was after several conversations with Jacky (store manager). They eventually delivered a \""new\"" stove only to find out that the oven does not work. I again informed them of this and they promised me that they will send a technician to come and look at the stove. It is 3 weeks later and I am still stuck with a non-functional oven. I refuse to call the store again. My last call was on 20 May when Jacky promised the technician will be at my house on 22 May. No one has been at my house neither have I received a call from her. I am no longer interested in this stove. I therefore demand my money back including the R2250 I had to pay to have it installed as I can no longer deal with such incompetence."""

0
Replies (1)
Lewis Stores
Lewis Stores's reply24 Jun 2015, 15:49
Official
Hello Gerswine ,

***

Please be advised that this complaint has been resolved. The stove has been repaired.

We have contacted the customer and confirmed the above.

Regards,

Lewis Group