Inappropriate treatment

I've been trying to find out my balance because I wanna pay my account all I've gotten was a run around none of the agents I've spoken to is able. To help me,they all tell me about legal.. Every time. When I call I will be told legal will have to call you it's been over a week now waiting on them.. This morning an agent tell me their turn around time is 7weeks.. I find this rediculas to have to wait for a balance of an account I intend to pay and close for 7weeks.. I was given banking details to make a payment into however no one is able to tell me if the money was cleared or not but I am told about 7 weeks... Can someone at Lewis be professional at do their job..