IMPORTANT

Im Zonele Christina Jwali (***), I have an account with Lewi's in Vanderbijl Park. In 2014 I've taken a Plasma TV that amounted to R8000 and I've been paying R620.00 until last month. My problem started on the 24 October 2017 when I received a from a lady calling from Lewis to check if the products that I took on credit are still in good condition, she mentioned a Plasma LG 42TV, power protector plug and 12 way multi plug. I was shocked to hear about all those things because I only have Samsung 42 Plasma TV in my house not a LG TV and plug. I've gone to the branch several times asking the to look into this matter and give me a clarity on why I have been paying for things that I don't have with me. The manager and other in employee they just want me to explain to them one by one but none of them is helping, whenever I go to the branch they say we will call you, I will wait until I myself call them. Am so heartbroken with what Lewis has done to me. So as am your customer I deserve to know why I have been paying for things that I don't have in my position. According to the manager calculation I have paid for 33 months which amount to R20,460.00, so what i want is for Lewis to take R8000 plus interest on what I owe them and bring back my money and remove my name from credit bureau. Am not going to pay a cent to Lewis until this matter is resolved, I need clarity on this matter before the end of NOVEMBER PLEASE .