I'm not happy with your product

Item: Lewis Stores
Rating: 1
Author: Sane N

I have problem with lewis at p.m.b opposite pnp Centre I bought sofas and one sofa is broken I went to tell them that I'm not happy with their Product they promised to do an exchange up untill today they haven't change this sofas, I need an advice now I want my money back, what steps should I take so I can get my money back?

Helpful (0)

Replies (5)

Lewis Stores's replyOfficial

07 Dec 2020, 20:48

Thank you for bringing the above to our attention.

The Lewis Team.

Lewis Stores's reply07 Dec 2020, 20:48

Official

Thank you for bringing the above to our attention.

The Lewis Team.

Lewis Stores's replyOfficial

08 Dec 2020, 09:17

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.

Our reference number is: 701641

Lewis Stores's reply08 Dec 2020, 09:17

Official

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.

Our reference number is: 701641

Sane N's updateReviewer Update

08 Dec 2020, 16:33

Thank you

Sane N's update08 Dec 2020, 16:33

Reviewer Update

Thank you

Lewis Stores's replyOfficial

10 Dec 2020, 08:39

Dear Miss Nzimande

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores

Lewis Stores's reply10 Dec 2020, 08:39

Official

Dear Miss Nzimande

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores

Sane N's updateReviewer Update

10 Dec 2020, 08:47

Thank you so much I received for solving the matter I received the furniture in good condition.

Sane N's update10 Dec 2020, 08:47

Reviewer Update

Thank you so much I received for solving the matter I received the furniture in good condition.