I'm devastated

I bought a base and mattress in 2020 then it was sagging they only replace it last year November bring the new one wi h first I bought slumber land chest then I was replaced by slamberland Romeo now also after January 12 I went to the shop to report at Phola mall Lewis store until now o respond I also fone toll free 5 April 2023 Lewis cape Town they told me that I must wait for their call on the following day until today kindly assist so devastated actually they must take their bed I give me my money so I go and find a better bed this is the second time in a row my name collen sibusiso mashele 991 vezubuhle is *** contact *** hope to get a positive response