******* charges

I bought furniture from Helen, told her not to charge met any Insurances etc. Went overseas when I came back and looked at the accounts, I saw all the charges. Went several times to branch, contacted h/o but with no positive response. They phoned me this week to say they except my own insurance papers but want a session on my life policies, which I obviously refused. Apparently there is no change in my monthly premiums. We all know that the deal must be cancelled and re invoiced to get the correct instalment, which they refuse to do. I think that Lewis think that I am not aware of the fact that if there is any changes in insurance or charges that the deal to be re invoiced to get to the correct premium. I also need a refund for all the months that they have charged me the insurance. Lewis need to sort our the staff and they must also realize that some of us know the furniture trade.