I opened an account ...

I opened an account at Lewis in December i both 3 piece kitchen unit four plate gas stove wardrobe they only delivered 2 items on that day wardrobe was delivered after 2days and when it was delivered it was in boxes it took them time also to come and make it the 3 piece kitchen unit there was no handle and it's still like that ...I went to to their store to tell them to come and fix the handle I spoke to their manager and manager sent me to the branch manager who took my address and wrote everything in the note book promising me to come to my house but No one come the handle is still like that