I NEED MY MONEY BACK

I bought x2 3/4 beds at Lewis Stores , Kriel (Mpumalanga) in January 2019. Unfortunately when they delivered I and my husband were out of town, our helper received the beds. When we came back , I removed the plastics that covered beds, one of the bed was wet and damaged , and the other one had stains on the corners (I have pictures). When you sit on bed its like its going to start to singing. The quality of the bed is poor , i thought its affected by the water. It was on a Saturday when we checked the beds and the store was already closed. -The following Monday I contacted the customer care on 0800 , as I couldn't go to the store, i work in Johannesburg and my husband knock off late. - The kriel land line were not going through, so opted for customer care, i emailed customer support but there was no response. - My husband managed to go to the store, thye sent to 2 people (I dont know their names)to go check the beds the following. and yes they came the folllowing day on a Tuesday. -They checked the beds and asked that we give them at least 2 days to exchange the beds. 2 days passed nothing from Lewis Stores, Kriel. -My husband went again to the store and they went with him again to the house to check the beds and promised to exchange but nothing happened. - After a week we went again , they asked for another week and asked us to contact them on wednesday, but their line is/was not working. We couldn't go to the store the past weekend because we were not around and their landline is not working.

I am honestly tired of this, I want a refund. I want Lewis to go to the house to fetch their beds. My patient has run out. I feel they are not taking this case seriously. We have never used the beds, they frustrate me, I want them out of my home. I dont want an exchange anymore. I bought beds (Cash) in Janaury because I wanted beds. Its March now and I dont have proper beds. I'M ANGRY AT MYSELF FOR TRUSTING LEWIS STORES. I believe in value for money. YOU HAVE FAILED TO DELIVER. i need my money I will go else to buy the beds because I don't trust them anymore.