I need help. *** my number

Afternoon, I'm writing again guys. My name is lukhanyo lofty Sandi I have been looking for help because lewise, listed me and now everything for mine is frozen banks. I spoke to the lady last time. Asked me everything I did proved. Police statement that I lost my id. I gave her every. Few days I want back to the store it self. 2 lady's welcomed me. And they show me that someone did this because the people in the ref list don't know me and they nothing was taken in my name. And in lewise the account is open. I need help on this please. And I don't have an account with Capitec. I'm stake I can't pay for my staff