I have an account wi...

I have an account with Lewis which I took a fridge on credit, last month they deducted twice on my bank account, was told to come fetch the money on Sunday went there told me the manager is not available, they told me that they will deposit it yesterday 06/03/2023 nothing happened, sent my wife to go get the money at the shop they told her stories still they didn't give it to her... What a bad service