I AM NOT GETTING WHAT IS DUE TO ME

Good day,<br> My name is lehula sebabatso.I purchased a Samsung galaxy SIII mini on a 24 month contract from Lewis in October 2014.February 2015 I was ****** and I then reported the matter to Lewis officials where I bought the phone since it was insured.They requested me to pay an access fee of R1000 of which I did.It took them atleast 3 months to replace the phone.The problem now is that I was told that I will be receiving R100 airtime for the duration of a contract which I am no longer recieving because when I went to telkom to do a simswap I was told that the number is already given to someone else.How is that possible if it is a 24 month contract that I am still paying as we speak?Upon hearing that I contacted Telkom head office and I was told the contract on that number is fully paid up and due for upgrade and this confused me even more.I have lost R1300 worth of airtime that was due to me up to this day.I will highly appreciate your assistance in resolving this matter.<br> Lewis ***<br> <br> Regards,<br> Sebabatso Lehula