I AM FEEDUP WITH THEM FIXING THE SAME ISSUE.

To whoever these concerns, Please note I am not happy with how I have been treated by Lewis’s store. I have bought appliances with them and have made sure my accounts are not in errors. I have even paid out one of the appliances before time. In February my appliance had a problem and as I know if you buy something from a store you need to report to the store the problem since there is a warranty for it. My fridge globe (the one inside the fridge) died and I called the Lewis store in Durban Russell Street (That’s where I bought the fridge), and this was the responds. 1. 1st Since the globe is finished or dead, I can purchase one and install it myself. And then I queried about my warranty if I change the globe wont that affect it. 2. After they checked and see that the fridge is still under warranty until next year February, then the 2nd responds was that the fridge is fully paid off, so there is nothing they can do. I had to write to Hello Peter for me to get assisted because I didn’t like the responds I was given by the store. Technically since I was able to pay for the fridge before time, they can not help me. Which I didn’t understand because I paid for the 2year warranty that comes with the fridge. I was then contacted by Carol from the head office and told her my situation. She got the store to revert to me. Now when the store reverts to me and asked where I stay, I informed them I have moved to JHB last year November. The manager of the store straight told me that I was supposed to inform the store that I will be relocating somewhere else. I have read the policy or the papers that I signed and nothing in there states that I have to inform the store of any of my movements within the country and no sales person has ever informed me of that. Fast forward to the reason I am writing this letter to you: • The globe was changed after a month of back and forth. • The fridge thermometers basted and again I called the repair company that Lewis sent out last time and in the technicians’ words (The thermometers were supposed to be changed on the first repair). He then changed it. • Last month the thermometers basted again and worse now fridge shuttered down the main plugs. And when I plugged the fridge back, the Tetrafluoroethene (Gas behind the fridge) made a noise like it was going to bust and after that I fridge went quiet for an hour before it powered on again. I called Lewis’s customer service and informed them of the situation. A ticket was logged and a follow up was done. • The ticket was sent back to where I purchased the fridge and 1st thing they asked was “Why I did not call the store directly instead of calling customers service” I am not sure if this is what you should ask the customer instead of finding out the situation 1st. • I spoke to the manager and told them I do not want this fridge anymore since it has been fixed for so long. And instead of getting back to me and letting me know of any discussion or solution I was called by the technician to come and fix the fridge again for the 3rd time now. Right now I feel like Lewis thinks they are doing me a favor where as I fully paid for the fridge and do not owe them anything but when I need their assistance its hard for them to assist and take weeks to assist me. Now I will say this again. I do not owe Lewis for this fridge, but they owe me. I paid for the extended warranty in full but the treatment I am getting is beyond what I signed up for. Worse part there are not taking the fridge to be checked because this might be an internal damage. The fridge is not worth having inside a house where there is a toddler and it’s affecting my plugs. SO ITS EITHER LEWIS PAYS ME BACK FOR THE REMAINING WARRANTY MONTHS SO I CAN GET A PROPER INPECTION OF THE FRIDGE OR THEIR PROVIDE ME WITH A NEW FRIDGE AND MAKE MEANS FOR THE FRIDGE TO BE DELIVERED TO JHB.