Humilated, embarrassed and harrassed by Lewis emplyee (mzikayise trainee manager)branch 223 fort Beaufort

Here is my story, I bought furniture late last year at Lewis all was well till my contract at work ended,went to Lewis be no 223 were I opened account n notified the sale's ass n manager at my work ending they told me I shouldn't tell nor call anyone abt that they will be in trouble with their bosses instd I shudder try and make payments were possible as an uninformed clients I did as the say, now last week I was at my Grant's wen suddenly ba car from Lewis stops opposite my Grant's house n parks nothing supporting there coz the guy who works at Lewis stays there, I get out of my Grant's this guy calls me on the street tells me he is accounts manager and he is here to get my monthly installment, this was March 5th so I tell I had already made arrangements to go tomorrow March 6th, he says no either installment today or he takes the furniture I tell I dnt have, he calls another guy vfrm Lewis they both park outside my Granny s and he says I will wait for you till you go to your house so we could take the furniture, now my whole neighborhood is watching this humiliation, eventually my fiancé NBI go to towbapprox 5_10km away from my granny's, both Lewis store cars follow us to and from town as we were sent to get something by my grany, still neighborhood is watching eventually I call the branch sale's ass who helped with account I tell her the story, she says just pay the account n they will be off your case, told I didn't have the money bshe says well they have every right to do wat they were doing n harrassment me, now wen we stopped at my granny's the so called accounts manager parks the Lewis car in front of my fiancé car n the other car behind his, neighborhood still watching eventually the guy threatened my fiancé when asked him not to block his way, he says he will beat me n he will take off his work shirt and fight so the guy calls manager at the store I don't know what he said but the whole shop, manager, ass man, regional account manager and the sale's ass, are now infront of my Granny s house together with these two guys now we got about 5 Lewis cars in front of my Granny house, mind you my Granny suffers from heart disease, I told them it's too much embarrassment rather we go to the shop do I could explain 5lewis car s escorted us to the shop were I was attacked verbally by everyone including the guy who started this whole thing I have pictures and audio recordings of this event. Now this lady called Dorette who saw this argument escalation n dragging finally calms me down and she say ,"my name is Dorette regional account manager, the guy who says is a account man to you is lying, he is only a trainee man his name is mzikayise and he was only asked to come help at this branch for collections, wat he did to you is rude and is not ethical on behalf of the staff she apologized, now I ask her what does she want me to do, she says please pay this account today because we closibg books today your account will help her and the store not to get into trouble, I said I dnt have the cash they can have the furniture she proceeded n said Lewis doesn't repossess furniture if the account is due it gets s handed over, and the legal actions get taken, she also said that wat happened to me was wrong and if I wanted to take legal action against the guy she will testify, and that they will also as management take disciplinary actions against the guy and that I should go to the store the following day to check what happened, with all this said I feel humilated, embarrassed and used cause the drama was caused at my cost just for the store not get into trouble with management seeing that they close their books on the 5th, my dignity is stripped away and the guy still makes funny comments when I see him everytime I go visit my Granny as he stays opposite

Lewis has disappointed me so much that I will never ever recommend anyone to go shop there especially at 223 fort Beaufort, unusual events happen, at one point I was called at 20:00 at night to come make a payment, surprisingly the store closes at 17:00 they even insist that they carry speed points with them, they even said they will open the store specially for you late night, what is that I'm very disappointed at the treatment and serice I got from this branch and it's management If the higher managers cannot help me with this issue of this rude employee who is known by his regional accounts manager for such behaviour I will be very very disappointed Please assist and tell me if this was ethical and we're was client confidentiality cause clearly non was displayed