Horrific Service & Procrastinating Staff!

Lewis stores was an absolute disappointment. The service is utterly morbid & everything is done at a snails pace.

I was in Lewis to open an account which about took me roughly 2 hours. After I paid the deposit and did my part it took them almost all day to deliver the goods I have purchased, and when they delivered it, it was damaged( this was on 01/11/2018). The gentlemen who delivered it didn't tell me about the damages so I asked and they said they took the table off the floor( Always check your delivered goods otherwise this might happen to you & take pictures as proof!), yet I paid for a NEW one. If I hadn't said anything they probably wouldn't have told me the gentlemen said they'll bring a new table the next day, I went to the store the next day to ask where the new table is that I purchased as they said they would deliver it the next day but the manager didn't know what I was talking about until I showed her the pictures and only then did the gentlemen from delivery tell the manager about everything which means if I hadn't gone to the store, they would've done nothing about it.

The manager said they dint have stock but will "call" me and get new stock the following week on Monday, they NEVER phoned and Monday came and nothing happened, I went to the store again and then the manager said "oh no stock is only coming the next week Wednesday, I will phone you". Wednesday came and it went and again nobody phoned me as they said for the 2nd time now, by the 13th of November it still wasn't sorted out and keeps getting postponed! I bought a carpet & a coffee table, but completely FED UP I went back to cancel the coffee table and again there was problems, I know you can only cancel within the first 5 day but I WILL NOT pay for damaged goods, and that is exactly what I got from the start!

Personally don't go to Lewis. I have to go back again on the 14/11/2018 to go cancel the coffee table & get a new contract and I just cant understand why it has to take TWO WEEKS for these people to drive me to cancelling my order because NOTHING is getting done.

I am currently WAITING to cancel my order, I wonder how long that will take, the staff will probably procrastinate some more & find a reason to postpone, honestly don't put someone in a job position that cannot do the job they are being paid for, just from this experience I will never buy from Lewis again.