Horrific Customer Service

<p>We bought a lounge suite in August 2015.</p> <p>We had the set for a less than a year when both armrests of one of the two seater and chair disintegrated. It took Lewis forever to fetch the set to be fixed under warranty. We did not receive any documents when they collected it. </p> <p> </p> <p>We did not have a lounge suite for around two months. When they delivered the set again, it was still broken!</p> <p> </p> <p>We have phoned and tried to get Lewis to collect it to actually fix it as the warranty is still valid until 2018.</p> <p> </p> <p>They always say they will phone us back and to date we have not received any calls.</p> <p> </p> <p>We are sick and tired of not receiving any service whatsoever.</p> <p> </p> <p>We are now insisting on a new set as this is ridiculous.</p> <p> </p> <p>We paid off the set in April 2016 instead of July 2017 when we were supposed to.</p> <p> </p> <p>This is dissastirous aftersales service.</p>