Horrible Service NOT worth my money

HelloPeter: My contract with The Lewis Store - Best Home and electric commenced on the 1st June 2016. I bought the following items: Russel Hobb Iron, Couch Guard, Danielle 4pce lounge suite, LG 43 inch LED TV, Kelvinator 16Kg washing machine, KIC 276 Metallic combi fridge. 3days after all the goods were delivered, the Russel Hobb iron was faulty. I took it back to the store and they tested and concluded that it was fine, all I needed to do was to slap the iron whenever it switched off in order to get it right. I told Ivy, the store manager that they needed to replace the iron. They did not have any replacements in store at that time, they advised to take the iron with me and they will replace it in due time (it was only replaced in October 2017, after I have contacted the head office to resolve the issue as I was not getting any joy from the store management). The Danielle 4 pce lounge suit needed to be serviced with the couch guard upon delivery and it did not happen. I contacted the store and Ivy promised that her team will come and service the lounge suite with the couch guard and promise was not kept. Each time there was an excuse. Until the store burnt down and they closed business for some time, however when they were up and running they did not bother following up. The year was already 2017 and the lounge suit had not been serviced. I contacted the store to report that the lounge suite had damages which needed maintenance and to remind them that they still needed to service the lounge suite with couch guard (since the couch guard was an item that had been paid for). Regardless of contacting the store countless times, the store management failed to deliver and I resorted to the head office for an immediate resolution. The issue was resolved in October 2017. The service provided on the lounge suite was extremely poor. The drivers refused to operate on Saturday, regardless that the store opens Monday to Saturday. The service was so poor that I did not want anything to do with the store once the lounge suite issue had been resolved. The maintenance contract for the Danielle 4pce lounge suite expires on the 10th May 2019, however I will not be contacting the store for any maintenance needed as they failed me so many times. On the 1st December 2017 I contacted the store to report that the LG 43inch had been "Off for a week, that it would not switch ON", I also reported that the Kelvinator 16Kg washing machine "cold water supplier cord" needed to be replaced as the one I had was faulty and lastly requested for a spare key for the KIC metallic Combi fridge as I had lost the original key it came with . I spoke to Edith as she was the acting store manager, she recorded my report and gave me a reference number. Furthermore she told me that the store does not give spare key, I would have to contact KIC stores and that she did not have any KIC stores contact details. On the 14th of December I contacted the store to find out if there was any feedback from the report I filed on the 1st of December. I spoke to Edith and she told me that I had to bring the LG 43 inch to the store so it could be attended to, she had no feedback regarding the washing machine cold water replacement cord. Edith was very unpleasant to deal with and I resorted for assistance from the head office. The TV issue was conditionally attended to, a driver was sent to my house to go collect the LG 43 inch TV the same day. The manager at the head office said she would not be able to confirm as to when will the TV be returned and I asked to be contacted for any form of feedback regarding the TV. Till this day (14th January 2018, I had not received any feedback regarding the TV whatsoever). On the 15th of December 2017 a driver was sent to my house to assess Kelvinator 16 Kg washing machine and because no one from the store contacted me to inform of the visit; the drivers left with the correct equipment and never returned. I phoned the store when I arrived home from work to ask them to resolve the issue and Edith confirmed that she will call me back which did not happen till this day (14th January 2018). On the 19th of December I phoned the store to find out if the washing machine issue will ever be resolved. I spoke to Ivy whom confirmed that she was not available all along, however she will contact me once she has feedback and till this day I had not head from Ivy, Edith nor anyone from Best home and electric store based in the Kemptonpark CBD. The maintenance contract for the Kelvinator 16 Kg washing machine and the KIC Metallic combi fridge expires on the 10th May 2019. By far Best home and electric has been a horrible service provider that cares to phone clients monthly to thank them for payment (which I told the previous consultant that I do not wish to receive such calls moving forward, as they fail dismally to provide feedback for any complaint reported with them). I also told "Sabata", one of the store sales agent to stop contacting me for any sales since they have never contacted me to provide feedback for any of the issues listed above. There is nothing best about the store and I am not getting my money's worth. The sooner I get back my LG 43"LED TV the better. Customer Service etiquettes are NEEDED urgently for the store management at Best home and electric in kemptonpark CBD. Regards Extremely unhappy clients.