Horrible Service From Lewis Stores - Roodepoort

I am very disappointed with the service I have received from Lewis Stores Roodepoort. I purchased a washing machine in 2017, paid for it in full (installments) and was told it would be under a maintenance plan until Feb 2020.

Fast forward to now, 2019, my washing machine has broken - the staff and the manager are giving me inconsistent information. I went into the store on the 14th of August and asked the agents to check if I was still on the maintenance plan they said that I was, provided that I have not used my maintenance plan (I have not).

On the 15th of August, I called and asked to speak to the store manager regarding this matter, she asked for my details and promised to get back to me. She did not. On the 16th of August, I called back to get feedback on the matter she then told me that I would have to pay for the repairs. I told her that I have been getting sms's tell me that I am still under maintenance and mind you, her staff told me that I was still under the maintenance plan.

I am EXTREMELY upset as I type this. I have paid for the washing machine in full and I deserve for it to be repaired and fixed as promised.