Horrible service and poor communication.

I bought a Medi-spine Odyssey Queen bed 152cm with a pillow top at Lewis Komani. The bed was bought in March 2026 and by June 2026 the bed was already making squeaky noises when turning during the night. I went into the store and reported this to which they said they would come and inspect the bed, they did and figured that the base was the problem, l was told that my base would be exchanged for a new base that was not defective, weeks went by and l heard nothing from the store, I had to go to them for updates because there was no communication from them. After going to the store they did in-fact send an exchange however the new base was too small, the mattress was protruding because the base was not the same size as the mattress so they went back to store with it. Weeks went by again and the store was quiet, I had to again contact the manager of the store for updates to which l was told that the Odyssey model has been phased out so the store manager offered me a another Medi spine bed. I went to the store on 15/08/2026 and asked to see the bed in store and was told that they had to fetch it from another branch as it was not available in store, I was assured that the bed would be delivered to me the Monday (17/08/2026). Monday came and went and l heard nothing from the store. Today (21/08/2026) I reached out to the manager again to ask what was the update and was told that the bed would be delivered today. The bed that was delivered was SIGNIFICANTLY smaller in terms of height than the bed l originally purchased and did not have a pillow top, I told them that l would not accept that bed because it is not even remotely similar in any way to the bed l bought. The fact that l also have to constantly be the one reaching out to them for updates is even more frustrating. At this point l just want my refund.