RK
Rozelle K

1 reviews | Active since Nov 2016

15 Nov 2016, 19:33

horrible service

<p>I had an account with Lewis. In September I paid my account in.full. the lady then confirmed the payment. A month later Lewis stores sends their staff to my workplace because my account is in arrears! I then query and they tell me to bring proof of payment because they know nothing about this payment!!!! I then bring the proof and they still have the nerve to tell me to pay the arrears for the two months!!!! What's worse, they made me sit there and while I wait in front of the consultant she helps the guy sitting inn the next cubicle, totally ignoring me like I'm not there !!! I was embarrassed at my.workplace because someone didn't do their job and then they still treat me like dirt! No customer support at all, not even from.the manager. It's totally pathetic! I will NEVER do business there again and I Will make sure I tell every one I know never to go there. Totally pathetic!</p>

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Replies (2)
Lewis Stores
Lewis Stores's reply16 Nov 2016, 09:34
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 557476

Lewis Stores
Lewis Stores's reply17 Nov 2016, 14:48
Official

Please be advised that this matter have been resolved amicably