Horri me Servicw

Good day

I would like to bring to your attention the most horrible experience I have ever seen in my entire life of shopping Lewis Springs . I went there on Friday the 7 th March 2025. I was professionally assisted by the gentleman Bheki who well all out to make sure that he explained to me on items I needed which were the Lenovo combo bundle and I added base and mattress I explained to him that the laptop I urgently need it . He told me by Monday I get because we saw which stores had still had stock available on Monday 16:00 I'm calling me they advised me it's late now since the insurance delayed to call me I will get my items on Tuesday (today) my Mom did not go to work to accept delivery on my behalf I called to find out how far are you with delivery now the story changed that they still need to get I'm like how so because you told me everything it's fine stock was fetched now I was frustrated because I'm being send from pillar to post now I called your HO and some agent to me that she is escalating to the branch while logging a ticket for me and I will receive a call from them. Later I the day I call the store and I'm told they are waiting to stock clerk looks like they went to fetch my stock they will update me later 16:30 I call the store since these no feedback asked to speak to the manager his name is Terry very unprofessional and arrogant telling me these nothing be can do if these no stock at the store I'm like you know I be worked before in retail 19 years of life I have been dealing different clients you can't tell .e these nothing you can do say it bodly telling me as a customer that brought business to your store I can't be the one telling different options to get stock to your shop a d you tell me that he said more that 3 time unfortunately these is absolutely nothing on my side I can do.im bringing this to your attention to solve this and get me my stock by no late than tomorrow as I'm going to take this to all media platforms of how clients bare treated at Lewis I will make sure that the CEO will know about this. You cannot have somebody like this man wow I'm seated on the level of service I received form this guy. I will wait for feedback while my stock will be delivered by tomorrow. Your HO Callcentre supervisor tell me these nothing she can do as well when I reported the agent that assist the first time when Liyano told me that these 24 turnaround time for the query you have the wrong staff to keep in your business.

*** Lindy