Hopefully u will help me peter thank you

Hi Peter 2023 December the 2nd I reported my broken machine from Lewis which I bought last year its insured and I called them to come fetch the machine for repair until today they haven't came Lewis Heidelberg Gauteng but every month they debit from my account R1075 for something Im not using, I tried calling headoffice the phone was hanged up please help I'm paying for something I'm not using