Harrased by Celeste

<p>I just need to say. That the service from this company is the worst service I have ever received in my life. When I signed up to get these goods in December, the sales agent told me my instalment would be due at the end of February, obviously to get the sale. I also asked for my statement to be emailed to me. The house I live in has 4 places on the property and mail gets lost all the time. So I never got any mail. The end of February came and my daughter was outside when the mail came so she brought the letter to me only to find out it's overdue. I went to check my contract and there it says beginning of January. I can not get to the store so I mailed to ask for banking details. I am being harassed and threaten by a woman named Celeste ********** I received a dozen calls to may cellphone and work place. Even my dad and been called. He is my reference,not the person who makes the payments. How the F*** is he supposed to know what's going on. She has no manners and doesn't listen and is telling me now she won't "accept" my payment and is coming to fetch the goods. I said okay, since no interest has been accumulated, give me my money back and the answer is: 'no, you don't tell me". This is so disgusting. She just refused to give me a chance to make a payment arrangement when I specifically tried to ensure any problems would be covered. There is a way to handle people and this is not it. Your sales people are greedy and give people the wrong and then your after sales staff is awful. I won't let this rest easily. Your staff CAN not treat people this way and get away with it. I'd like to just add that the quality of these products are awful. The springs of both beds are deteriorating badly and it's only been 2 months.</p>