Happy customer

So i had a complaint with lewis stores in January about a proline laptop that i sent for repairs 3 times before the warranty expired when i requested a refund or exchange i wasnt allowed. Thanks to Xoliswa Solani from grahamstown branch who called her superior that was not helpful at all, lewis stores should send her superior for customer service training before the store loose customers and also Carol from the call centre who made sure that i exchange the laptop and called to follow up as well after the exchange. Thank u xoliswa and Carol its people like you that make us customers loyal to the store.