Great service. Thank you Lewis Stores Kraaifontein Kay, Carmen and Sharisa(HQ)

The Kelvinator Microwave Oven I purchased from Lewis Stores Kraaifontein, Cape Town started giving problems in the last week of May 2018. I called the Kraaifontein branch informing them. They undertook to collect the oven on the 25th of May and have it repaired by the Kelvinator suppliers. It was collected as promised. On inquiring as to how long it might take Kay explained that it should be a week. True to her word, with in a week, I was called and informed that the unit will be delivered the following day 1st of June. When using it I noticed that the unit was not functioning well and also got too hot on the outside. I immediately called the branch (late on Friday). They asked me not to use the oven and will be in touch by Monday latest. I asked if it would be a problem if I contacted the Lewis customer care just to put things on record and was advised to do so as well. I got called on Monday by the branch as well as the head office asking me a detailed description of the problems. Through out the week I was kept informed and by the Thursday the 7th I was informed that the unit will be exchanged for a brand new unit! This was done on Friday the 8th. Thank you Kay & Carmen of the Kraaifontein branch and Sharisa of the Head office.

If you (customer) have complaints please be patient and nice. Explain what happened. Ask Lewis staff to explain to you the procedures and the way forward. Contact the Lewis Store Head Office Cape town number is ********** or ********** 444 and obtain a Reference number. Keep the branch informed of the reference number. Remember to be civil and give every one a chance. You Lewis: keep this up. Call your customers regularly with feedback.