Great Service!

<p>I wish to thank Shaida from head office. (Sorry if I misspelled your name)</p> <p>After buying a bed about a year ago, I found that it was sagging after a few weeks. Now this was a top of the range Sealy, and obviously not supposed to have happened.</p> <p>I struggled for almost a year with the branch to exchange my bed and did not get any joy. The manager got fired in that time and all was forgotten while I was still waiting like a good lil boy.</p> <p> </p> <p>Finally, in October 2016 I got someone at the branch to help me. She got the go-ahead from Sealy to exchange and placed the order. Unfortunately, it was late in the year and I was asked to wait till January for the factory to start building the new bed.</p> <p> </p> <p>All good, I waited.</p> <p> </p> <p>January came, the bed was made and delivered to the branch.... PROBLEM.... I moved 1400 KM away.</p> <p>I did change my details with Lewis head office when I moved and did explain to the branch that I was now in CPT, but logistics did not allow them to get the bed made in CPT. It had to be JHB.</p> <p> </p> <p>I was asked if I could take the old bed back to JHB and fetch my new bed and bring it back to CPT.</p> <p> </p> <p>I lost it. I mean, seriously? I waited almost a year for this bed to be replaced!</p> <p> </p> <p>I called Lewis Head Office and was put through to Shaida. I explained to her the situation and was asked to leave it in her hands.</p> <p>This lady organized everything for me, she called me plenty of times to update me, she went out of her way to assist.</p> <p>Today, after having the new bed for a week, she called again to ask if I am happy.</p> <p> </p> <p>Yes, I am happy!! Thank you for the personal touch, the passion you have for your job shows. This lady is really a huge asset for Lewis, carry her on your hands and make sure you keep her!</p> <p> </p> <p>Thank you, once again</p> <p> </p> <p>Jo</p>