GATVOL

<p>I reported that my bed was broken in January to the store manager at Lewis Stores in Wynberg (Withens****), i contacted them 2 months ago to confirm what is happening to find out that no one ever logged the complaint. I then contacted the store and head office and they only logged the complaint not too long ago then get a call fromt he manager to tell me i must wait an additional 6 weeks for a new matress why cant they give me a new unit and not just a matress i am gatvol of dealing with this ****. Then i must also receive attitude from headoffice when I call them am i not the customer and frustrated should they not listen to me and assist me the best they can this is the LAST TIME is use LEWIS stores and then this from a customer that settles the accounts early and never went into arrears. WHY CANT they give me a new unit why must i wait not forever again for a new matress all while my children when they get on my bed keep cutting themselves because the **** springs is coming out. SORT THIS OUT.</p>