Funeral policy

Last year in September I opened policies for myself and family members. All it went well from then until early this year. All the policies were deducting on my payday until I don't know what happen and I called in to complain and I asked them to cancel debit order and pay manually and I was told no they can't do that but why can't you, I asked cause it's a third time I'm complaining fine each and every month I'm receiving messages that the following policy is lapsed and I call again. I would like to know why is it like that? Cause my worry is if something happens to me and my family I will be told something else. Yesterday I called in to complain only 3 policies deducted and also receives other messages a policy lapsed and I don't understand why! Today I called in again several times until the Yonela lady being rude to me! Couldn't understand cause that is my money that I'm paying there and I have every right to query about such things. So I decided to write here because all their emails do not go through. If you intend opening funeral insurance with them just think again or else you will lose your money just like myself.They are bad for business and i hope they see the post Their Emails and Address *** *** *** ***

Monarch Insurance Company Ltd.

97Durham avenue, Salt river, 7925,

Cape Town, South Africa *** ***