FRIDGE

I checked with the rep. if they open accounts for pensioners, and he said yes, he will need my dads ID, and a 3 month SASSA statement which he said he will get it for my dad but we need to pay for the statements which we gave the money for them to get the statements. Finally we got a sms to say congratulations you can by for ....... We agreed and said will take the fridge. Then the rep. came back and said they need my dads smart ID as the green book ID has been cancelled. We go the smart ID the rep was very helpful and he collected it from us. They phoned for the references which they needed. The rep. called and said we need to pay a deposit which we did. We waited for the fridge to be delivered which did not happen. I phoned the rep. and asked what happened he said there is a problem as they cannot supply the fridge as my dad is 86 years old, but I must hold on they waiting for feedback. I did not hear from them so I went into the store and was told to speak to the Manager. I was told they cannot give my dad the fridge because of his age. I told the manager I don't understand as they took the deposit and the fridge should have been delivered. Than the blame game happened he said the rep. should have told us that, and when I spoke to the rep. he said he did not do the paper work it was done by another department. My point is they had my dad's ID they should have picked it up before the proceeded to open the account. So disappointed with Lewis Store as the manager would not admit it was their fault and would try and sort the matter out. Most disgusted at their service.