MT
Mokgaetsi T

1 reviews | Active since Oct 2018

27 May 2020, 14:39

FREE GIFT NIGHTMARE

Good day

I purchased a lounge suit from them which came with a free gift of a decoder however when the goods where delivered,there was no sign of my free gift. when i asked them, they said they do not have stock, they will call me and let me know when they have it in stock ,that was since 1 November 2019, 5 months later ,no call from them, honestly I feel like they only care about getting commission, and once they get it they done with you. I chose the lounge suit because of the decoder. I am not happy at all with their service and i don't think i would refer anyone to their store if this is how they treat their customers.

Regards Mokgaetsi

0
Replies (3)
Lewis Stores
Lewis Stores's reply01 Jun 2020, 12:21
Official
Dear Sir/Madam,

Please be advised your reference no is 680535

The matter will be attended too

Yours faithfully,

Lewis Stores
MT
Mokgaetsi T's update08 Jun 2020, 16:11
Reviewer Update
Good day

I would like to thank everyone from Lewis who participated in making sure that my query is resolved as quick as possible , I really love the gift i received.Thank you, 5 star to everyone ,especially the regional manager for the Stella service.
Lewis Stores
Lewis Stores's reply10 Jun 2020, 09:45
Official
Dear Sir/Madam,

Please be advised this matter has been amicably resolved

Yours faithfully,

Lewis Stores