***** Account

<p>I am LIVID!!! with Lewis head office. I have never opened an account with lewis and after the lack of accountability will probably NEVER open an account with this furniture store. I have put an offer on what could be my forever home, only to have it declined because of an account in arrears with Lewis. I called customer support on the 11th December 2017 and spoke to a consultant named Neron who advised me that the name and surname on the account with the ID is not mine. Clear cut?(afraid not). She advised that i need to send through an affidavit stating that I have never opened an account with them and a copy of my ID with three signatures, she would then escalate the matter. I called again on the 12th December 2017after nobody called me and spoke to another consultant named Ziya and she escalated the call so I could speak to the Supervisor( Melanie). I stated to Melanie that my lease has expired and I have put an offer for my house and need to get my bond approved within 21 days or else I will lose the house, i STRESSED how urgent this is for me or i would be left homeless. I was not given a deadline for the investigation as it could take as long as it goes. on the 13th I called the *****line (after speaking to homeaffairs and verifying that my ID number had not been cloned) and spoke to Sadika who then went on to tell me it could take up to 20 days for this to be sorted oout ( That gives me a day to motivate for my bond and have it approved) and that Melanie would call me during the course of the day. She didnt call me ( not surprised). Melanie then finally called me on the 14th (today) telling me everythign they are trying to locate their customer etc. I then went on to say I dont care who they are trying to locate, i just need to get documents clearing me so I can move on with my life and they can deal with their customers! She said there may have been a mistake at the branch when putting in the ID number by a digit and that it may have been an accident. Again i said I dont care who did what that I just need to clear my name. I then went on to ask if they even run credit ( ITC) Checks when someone applies for a furniture on credit, she answered that she could NOT tell me that as I am not their client( I am your client by default as you have had me blacklisted for buying furniture i dont even have!!!!!) How this is it fair that I may lose my house and be left homeless while they sympathise and investigate. I am running out of time and I cannot sleep or eat because this store is destroying everything i have worked hard for. I am in tears as I even type this review out. I am going to next contact the Ombudsman and anybody else willing to assist me in resolving this matter sooner rather than later. I will also actively go on every social media platform to have this heard</p>