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Rebecca M

1 reviews | Active since Dec 2017

05 Oct 2020, 14:15

***** Department Query

I am very disappointed at the service I'm receiving from Lewis Group the lady named Noni is the 1 busy with my query but I'm the one always calling and sending emails yet she doesn't respond to alert me what the ***** department's feedback is. Since the 25th yet they told me turnaround time is 24hrs. I wish someone can attend to my query as it's their Consultants fault that they took a ********** ID since they use UV Light as well as checking the contents of ID features how did they miss that date of issue confirms the owner was 13 tears old who gets an ID book at 13 years really someone must account

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Replies (4)
Lewis Stores
Lewis Stores's reply05 Oct 2020, 15:04
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 693500

Best regards,

RM
Rebecca M's update05 Oct 2020, 15:07
Reviewer Update
Thank you so much finally someone responded to my plea. They said Noni is on lunch till 2pm she will call still waiting for feedback from the Customer Care

RM
Rebecca M's update06 Oct 2020, 16:19
Reviewer Update
Till today we've been sent from pillar to post regarding matter at hand, few minutes back ***** department said they sent and called Teboho Mashinini but there's no trace. Why is it so hard to receive service everyone tells us a different story but when the account was opened by a ********* no one bothered to check security features on the ID as well as confirm on the phobe

Lewis Stores
Lewis Stores's reply19 Oct 2020, 15:41
Official
Dear Mr Mahinini,

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores

Best regards,