***** ACCOUNT

<p>Good day</p> <p>I am beyond irritated with the service that I am receiving from LEWIS GROUP in Cape Town. Since last year October I was made aware through the Bank that someone tried opening an account with my ID but they realised that it was a ***** account. I kept on calling the call centre and they told me it will take 21 workings days to clear my name. I called again in January 2017 because it still appeared that I am still listed by Lewis Group but they sent my a letter on the 26th January 2017 stating that I am not listed anymore but clearly I still am. I call the South African ***** prevention on Monday 06 Febraury 2017 and was told that my name still reflects. Which this is very annoying because I am being told differently by Lewis Office. Finally I spoke to Rabia(LEWIS ***** DEPARTMENT) and she asked me to send through my ID and affidevit. To my understanding Vannesa from the ***** PREVENTION OF SA stated that it takes only 48 hours to remove my name. But now I called the Lewis group and spoke to PASQUALINE(lewis credit department) and I am told that Rabia is not in the office and will onbly be available from next week. I am very annoyed that this has been dragging for close to 4 months and the call centre agents are not trained to assist with such cases. Now my studies have to be on hold because no one at the LEWIS group can send the South African ***** Prevention a letter stratinhg that they need to remove my name. So now my life has to wait until the lady at Lewis is back next week. I want this sorted by this week 10 February 2017 so I can get my study finances.</p>