Formal Complaint Regarding Ongoing Issue with Appliance

Subject: Formal Complaint Regarding Ongoing Issue with Appliance and Poor Customer Service

Dear Lewis Store Customer Service Manager I am writing to formally escalate a complaint regarding the unresolved issue with my stove, purchased from Lewis, which has now been ongoing for over three months. Despite my repeated efforts to seek resolution, the situation remains unresolved, and the level of service I have experienced is unacceptable. I initially raised this complaint three months ago. Since then, I have been repeatedly assured by store representatives that the issue was being addressed, yet I have not received any meaningful updates unless I initiated contact myself. This lack of communication and follow-through is deeply frustrating and unprofessional. After weeks of waiting, I was finally provided with a replacement stove, only to discover that it was faulty. As a result, I have had to bear additional costs by hiring an electrician multiple times to install and remove the stove, each time the faulty appliances were replaced or serviced. Most recently, I was informed that my stove would be collected and replaced. Following instructions, I ensured the stove was removed and ready for collection, only for the delivery to fail to occur as promised. Again, I received no communication regarding the delay and had to reach out myself to find out what had happened. This left me without a functioning stove, unable to prepare meals for my household. Yesterday, I was told that the stove would be delivered at 2:30 PM. I waited until 5 PM, only to receive a call asking if the stove had been delivered, which it had not. Despite my attempts to reach out to the store and follow up, my messages were ignored by the agent. As a loyal customer who has consistently made payments on time and paid for insurance coverage, I find this treatment unacceptable. I have been patient and understanding throughout this process, but the lack of accountability, communication, and resolution is deeply disappointing. I respectfully request the following: 1. Immediate resolution of the stove issue with a properly functioning appliance delivered and installed 2. Reimbur*****t for the costs I have incurred hiring an electrician due to the repeated faulty deliveries. 3. A formal acknowledgment of this complaint and an explanation for the delays and poor service I have experienced. Please treat this matter as urgent, as it has already been unnecessarily prolonged. I expect to receive a response within 5 business days .Failure to address this issue promptly will leave me with no choice but to escalate the matter further, including reporting it to consumer protection authorities.