FED UP OF LEWIS STORES IN ATLANTIS!!!

<p>Hi</p> <p>I am sending this on behalf of my father who bought a samsung tablet from Lewis stores in atlantis in december 2015.</p> <p>when he received the phone there were many faults on it, I advised him to take it back in which he did the consultant then said he will give my father a blackberry 9360 which will replace the samsung, my dad refuse to take it since it is a old phone and he wants a tablet, the consultant then said he will send it for repairs. After a month (january 2016) he said they cant fix it and it will give to much problems then he said my father must take the sinotec tablet that is "much better" than the samsung, my father then took the sinotec.</p> <p>After a 5months of having the sinotec it fell and the screen broke my father then went back to lewis stores and informed them what happened and asked them if they can fix it since he has insurance on the phone the consultant then said "NO insurance does not cover it sir you have to pay a amount of R300 in order to get it fixed" my father then paid the R300.</p> <p>two months later they kept on saying it cant be fixed and the manager said my father must take another phone my father said okay fine i want a samsung again the consultant then said "NO SIR YOU CAN ONLY GET A TELUFUNKEN COURSE THAT IS ALL WE HAVE"</p> <p>My father is paying every month on a phone he hasn't had any benefit of since the first day he received a phone from lewis stores up until today .</p> <p>We don't know what to do please help!!!</p>