Faulty things

Lewis store Paul Kruger in PTA doesn't know what customer service is. I bought a microwave almost 2 years ago. It was apparently new... so they say but now I'm doubting it. 6-8 months down the line the microwave malfunctions and I return it back. They fix it and return to me. 4 weeks (20 Aug 22) ago the same problem happens again and I return it. When they return it back to me the inner glass isn't there anymore and the microwave isn't put back properly and securely. There's lose parts. So I called in and told them to take it back and give me another microwave beciase clearly this one is problematic. The person I spoke with was so unprofessional and unpleasant that he ended up saying "do whatever you think is right" becuase changing the microwave is not an option. I've been a customer with Lewis for the past 6 years and they never miss an opportunity to pester me about specials and offers yet they fail to resolve a simple microwave issue. I'm yet to lodge a grievance against the employee handling my case at the head office.