Faulty mattress and very rude Staff

*Title:* Lewis Somerset West - Bed torn after 3 months - Account John Elias Van Rooyen - No help since March 2025

*Review:* Account holder John Elias Van Rooyen bought Queen 152x188 on 27 January 2025 at Lewis Somerset West.

After 3 months, March 2025, bed started tearing - stitching loose, poor quality. We went to Lewis Somerset West shop in March 2025 to report, in person. No SMS, no reference number given.

From March 2025 to August 2026 we went every month to Somerset West branch for help, staff became rude, said guarantee expired.I feel that Lewis staff in Somerset West purposely drag out the helping process so that the guarantee expires on items being sold to clients.We have been complaining since March 2025,and they never helped us in a way a client should be helped.

Bed is now fully torn but we are still paying Lewis account every month.

After many emails to customer care, Lewis phoned Tuesday 26 Aug and Wednesday 27 Aug sent driver to take us to police station for affidavit. We made affidavit but driver took original affidavit to store, we have no copy.

We want: 1. Copy of affidavit 2. Exchange Queen 152x188 to Double 137x188 this week at 11 Joyce Mzamo, Lorensia Park 3. Credit difference to John Elias Van Rooyen account.

Cell: ***