Faulty kitchen unit

Faulty Kitchen Unit/Cupboard and Poor After-Sales Service

Date of Purchase: 6 December 2024 Product Description: kitchen unit/cupboard]

I am writing to express my disappointment and frustration with the faulty kitchen unit/cupboard I purchased from your Lewis store in Odendaalsrus (opposite pep store). Despite returning the initial defective product, the replacement unit arrived with new defects, and the promised resolution has not been fulfilled.

Initially, I purchased the kitchen unit/cupboard on 06 December 2024. Unfortunately, upon inspection, I found several faults, including signs of previous use, broken and chipped planks and I returned the product to your store on the same day, expecting a satisfactory replacement.

However, when I received the new unit, I was dismayed to discover that it had a broken plank and was missing nail covers. I contacted your customer service team, and they assured me that someone would visit my home to rectify the issues. Unfortunately, despite their promises, no one has returned to resolve the problems.

I am extremely dissatisfied with the quality of the product and the poor after-sales service I have received. As a customer, I expect a certain level of quality and service, which your company has failed to provide.

I request that you take immediate action.

I would appreciate a prompt response regarding the actions you will take to address my concerns. If I do not receive a satisfactory response, I will be forced to explore further action.

Thank you for your attention to this matter.

Sincerely,

Rethabile S Sello