False adverti*****t

I'm very disappointed in Lewis, the way you treat customers is ********* and unfair. I made a purchase on the 17th of February and it has clearly stated that I qualify for an electronic voucher that I haven't received till this day. I don't know if it's your head office's fault or your branches. The staff at Warrenton branch have failed me dismally as there is no follow ups and I have to constantly go in and find out what is going on. This is my complain as a customer. Poor services and false adverti*****t is what you give to people. I would never recommend!