Failure to Provide Service

I purchased a bed from lewis stores in Kimberley. The bed which is still under warranty and repair maintenance started giving out in 2017. I have on numerous occasions called and gone to Lewis in person to inform them I need my bed repaired or replaced and nothing has been done. I have been promised that I will be called but nothing has happened. They lie to me and inform me that the supplier needs to take action but he's currently unavailable, yet every week they bombard me with calls to spend my credit with them but they have failed dismally to provide a replacement bed. I spent ample money on this bed and the fact that for 3 months I've had to sleep on a mattress is infuriating especially considering imunder warranty.

They recently sms'd me to tell me my service maintenance package will end on the 31st of January 2018. Yet I've been requesting service for over 3 months now and I'm fed up . Worst customer service I've dealt with and I will not be purchasing from lewis ever again.