Failed to update my credit profile on credit bureau

Complaint: Failure to Clear My Name After Account Was Settled

I am lodging a complaint against Lewis regarding the failure to update and clear my records after my account was settled.

I have already settled my account and have a clearance letter confirming the position. However, I am still experiencing problems when applying for credit because Lewis appears to be negatively affecting my credit profile.

I recently contacted Lewis regarding this matter and was advised to send my clearance letter together with a copy of my ID. I have the required documents and am requesting that Lewis urgently update its internal records and ensure that the correct information is reported to the credit bureaus.

I am struggling to open accounts because my applications are repeatedly declined, with the response indicating that I am not qualified. This is extremely frustrating because I have already settled the account.

I am not disputing an outstanding debt. My concern is that the records have not been properly updated after payment, and this is continuing to affect my credit profile.

I am requesting that Lewis urgently investigate the matter, update its systems, ensure that any incorrect information is corrected with the relevant credit bureaus, and provide me with written confirmation once the correction has been completed.

I have my clearance letter and ID available as supporting documents.