BR
Bila R
1 reviews | Active since Mar 2025
07 Mar 2025, 15:53
Extremely Poor Communication and Delayed Delivery
am extremely disappointed with my experience. I placed an order over two weeks ago, and despite multiple follow-ups, there has been no clear update on when I will receive my item. The lack of communication is frustrating, and customer support has been unresponsive or unhelpful.
If there were delays, I would have appreciated some transparency, but instead, I have been left in the dark with no resolution. This level of service is unacceptable, and I would not recommend this company to anyone expecting reliable delivery and proper support.
Helpful (0)
Replies (3)0
Replies (3)
Lewis Stores's replyOfficial
07 Mar 2025, 16:24We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours.
Lewis Stores's reply07 Mar 2025, 16:24
Official
We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours.
BR
Bila R's updateReviewer Update
11 Mar 2025, 13:12 After receiving my delivery, I can finally say that the issue was resolved. The assistance I received in providing a clear update on my order status and transparency regarding the delays made a big difference. While my experience started off frustrating, the resolution was appreciated, and the product arrived as expected. I hope future communications improve to enhance the overall customer experience. Thank you for addressing my concerns; I would consider recommending your services if this level of support continues.
BR
Bila R's update11 Mar 2025, 13:12
Reviewer Update
After receiving my delivery, I can finally say that the issue was resolved. The assistance I received in providing a clear update on my order status and transparency regarding the delays made a big difference. While my experience started off frustrating, the resolution was appreciated, and the product arrived as expected. I hope future communications improve to enhance the overall customer experience. Thank you for addressing my concerns; I would consider recommending your services if this level of support continues.
Lewis Stores's replyOfficial
12 Mar 2025, 09:15Thank you for taking the time to rate our service we appreciate & value the feedback.
Lewis Stores's reply12 Mar 2025, 09:15
Official
Thank you for taking the time to rate our service we appreciate & value the feedback.